Terms & Conditions Online Courses

Navathome. Terms and Conditions
Navathome Refunds Policy

This is a contract between Navathome and you the student.

Under Navathome.com and consumer protection (Distance Selling) regulations you have a statutory cooling off period of 14 business days from the day you book your course.
At any time during this period you can notify Navathome.com that you wish to cancel your contract with us and your course fees will be refunded on return of the undamaged training materials.
The course materials must be returned in an “as new” condition and the postage paid.
Access to the online course material is terminated immediately.
You will not be able to claim a full refund if the course material has been damaged or if you have no proof of purchase.
Navathome reserves the right to deduct for the net cost of any missing or damaged course materials and postage.

 

Terms and Conditions.
Payments
Payments for course fees are due, in full, at the time of enrolment.

Your payment information will be collected by Bacchus Yachting on behalf of Navathome. This information is collected by Bacchus Yachting and is not passed on to any other organisation. Payment information for the purpose of logging you into the Navathome admin will not be retained once the payment is made. Your name and email address will be entered on www.navathome.com in order to create your user
Payment can be made by bank transfer, online or by telephone.
Once payment has been made and confirmed students will be sent the student pack and be supplied with the log in information to access the online course.

Local taxes and import duties are not included and may be added by customs for deliveries outside the UK.

 

Postage
The student pack will be sent on the next working day and delivery to Europe is included in the course price.

Additional fees may be applied to addresses outside of these areas.

All packs are sent with tracking information and should be signed for. All packs sent by courier must be signed for.

Navathome will not be held responsible for any duty or expenses incurred in the country of delivery.

Packs sent to care of addresses.
Navathome will not be held responsible for pack sent to ‘care of’ address of any type including business, marinas etc.

Replacement packs for those lost after delivery will be at the sole expenses of the purchaser including postage and handling fees.

Your postal address will be provided in order to send your student pack.  You will have access to the site for six months in order to complete your online course. During this period, your personal information will be held on the website by Navathome and may be available to Bacchus Yachting who may have access to the Navathome database. This period maybe extended should you wish to extend your course access.

 

Course Expiry
There is an initial access period of 6 months which is plenty of time to complete any of the courses offered.

Your access can be extended at any time after your access runs out for an admin fee of £30
If the access lapses it can still be extended anytime within a period of 3 years from the date the access period lapsed.

If a course remains dormant for more than 3 years, (has lapsed and not been extended within a period of three years) it will be terminated and the log in removed.

Once a student has passed the assessment their course is complete and their access terminated.

On completion of your course, your name and email will be retained by Navathome for the purpose of recording details of the course and any certification you gain as a result of it. This information allows Navathome to record your certification. Your Instructor will not hold any information for the purposes of Navathome student support after this date.  Please note that this agent may hold information to enable provision of other training not associated with the Navathome course.

 

Should you not complete the course in the given time frame, your name and email will be retained by Navathome for the purpose of recording details of the course. This information allows Navathome to retain a record of coursework you have completed.

 

Internet access
Students must have access to the internet and email to complete the course.

 

Users
The course is not transferable and access is for the applicant only.

 

Compatibility
Please check that the free trial runs on your device before booking.

The courses do not use a platform so work on most devices including iPad, IPhone, PC, Mac, Android etc.
There some issues with the free chart plotter simulator provided by the RYA. It works on PC and Mac but not on mobile devices. It is not essential to the courses so can be worked around if a student does not have access the PC based units.

 

Pre course knowledge
Students should be at the correct level for the course being taken. No previous experience is required to take the Day Skipper theory course, Day Skipper level theory is required for the Coastal/Yachtmaster theory and Coastal/Yachtmaster theory is required before taking the RYA Ocean theory.

Navathome reserves the right to change a course from Coastal Yachtmaster to Day Skipper if it becomes apparent that the student does not have the required pre course knowledge and the student does not hold a current Day Skipper theory certificate.

What we provide
We will provide online back up and land line telephone backup as required by each student and every endeavour will be made to help students achieve their aims.

We will not disclose information about students unless we are legally obliged to do so or a student has agreed in writing in advance.

By enrolling you confirm that we may hold necessary business information about you including your name, address, course booking, payment and course record. No credit card information is held by Navathome.
Any contract between you and us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.

All dealings, correspondence and contact between us and you shall be made or conducted in the English language.

Every effort has been made to ensure the accuracy of course information. However, we cannot accept any liability for errors, omissions or inaccuracies in the course content.

We continuously improve the course content and we do welcome any feedback from students which improve the quality of the course.
All online material has been written and is under copyright to Navathome.com Ltd/

No part of the online documents can be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, (electronic, mechanical, photocopying, recording or otherwise) or for any purpose, without the express written permission of Vic and Lyn Punch. Course material should be treated as for any copyrighted material.

 

If you would like your personal data removed from www.navathome.com prior to the end of your access period or at any time before you have completed your course, you can request it by email.  Please contact info@navathome.com  giving your name and email address and the course you would like to delete. Please note that if you request deletion of your account before you have completed your course, your access to the course and records of your progress will be lost.

 

If you would like details of your online course removing from the Navathome database when you have completed the course, please email your request to info@navathome.com giving your name and email address. Please note that removal of course details from the Navathome database, means that any certification gained as a result of this course will not be verifiable by Navathome, nor would Navathome be able to help with a replacement certificate.

 

Full details of how Navathome will deal with your personal information is given in the Navathome terms and conditions.

 

Data protection.
Please note that Navathome does not store or have access to any of your credit card information. This is all managed securely by WorldPay or Paypal depending on your choice of payment.

How and why we hold your personal information:
Use of www.navathome.com is open to those completing Navathome online courses provided by Navathome. This website is encrypted and maintained on a secure server and your personal details will not be used for any other purpose than completing your online course.

In order to take a course you will be asked for your name, email, telephone number and address. Your name and email address are used for the purposes of recording any grades or certificates achieved and to make contact with you and your telephone number and postal address for delivery of your course material.

Management of your course and any instructional support that you may need is provided by your RYA instructor working on behalf of Navathome. Access to the course and support is provided for an initial period of 6 months and this may be extended should you choose to extend your study period. To allow this to happen your instructor has personal contact information and has visibility of your progress and achievements in the course admin.

On completion of your course, your name and email will be retained on the Navathome database for the purpose of recording details of the course and any certification gained as a result of it. Please note that your instructor may retain personal information for the purpose of providing additional services to you not associated with the Navathome online course.

Cookies:
A session cookie is used to provide continuity and maintain your login from page to page. Cookies must be enabled in your browser to allow this happen. When you log out or close the browser this cookie is destroyed.

Length of access:
The initial period of access for a Navathome course is 6 months and this may be extended for a further 6 months for a period of up to 2 years from your expiry date. Your name and email is retained on this data base for the purpose of using the course when your current access is active or for a record of any course completion or certification when you have completed the course or your course access has expired.

Requesting removal of your personal data:
If you would like your personal data removed from www.navathome.com prior to the end of your access period or at any time before you have completed your course, you can request it by email. Please contact info@navathome.com giving your name and email address and the course you would like to delete. Please note that if you request deletion of your account before you have completed your course, your access to the course and records of your progress will be lost.

If you would like details of your online course removing from the Navathome database when you have completed the course, please email your request to info@navathome.com giving your name and email address. Please note that removal of course details from the Navathome database, means that any certification gained as a result of this course will not be verifiable by Navathome, nor would Navathome be able to help with a replacement certificate.

Contact regarding your course:
Contact will normally be made by your RYA instructor. However, occasionally Navathome may contact you in relation to your course or account. This would normally be done by email. You will not receive any sales or marketing information from Navathome as a result of holding an account on the Navathome database.

If you have any questions about how we look after your personal information please contact us by email at info@navathome.com.

Course information
While Navathome will endeavour to ensure the correct functionality of courses across the most commonly used devices and web browsers, as such technologies evolve continuously, access cannot be guaranteed.
Course content is devised in good faith from RYA course material and is accurate at the time of publication. While the RYA and Navathome endeavours to ensure that content is reviewed regularly and appropriate changes are made to ensure that content is correct and up to date, it cannot be held responsible for errors.
Copyright of the courses offered through this site belongs to Navathome.com.

Unacceptable use of the site.
You must use the site and the information available from the site responsibly.

If you would like more information please use the contact button on the top menu bar.

We are always happy to have a chat about your current level and which course would be the best for you.
The Navathome.com suite of courses is professionally written by fully qualified RYA instructors with a background in e-learning and computer programming.

 

Secure Online Payment

Our online payment service and checkout facility is powered by Worldpay, one of the most widely recognised payment processing companies in the world. We can now take secure payments online from all major credit and debit cards in just a few clicks.

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